Get in Touch With Us
Got a question about how sweepstakes casinos work, spotted something on the site that needs a second look, or want to flag a redemption issue with an operator we cover? This page explains how to reach the Sweepstakes Casinos team and what you can expect once you do.
Ways to Reach Our Team
Email is the best way to contact us. We read every message that comes in and aim to reply within two working days. Send your note to [email protected].
A quick line at the top of your message telling us what it's about — a correction, a question on eligibility, a partnership enquiry — helps us route it to the right person and get back to you faster.
What We Can and Can't Help With
We're an independent review and comparison site. We research and rank sweepstakes casino platforms such as those featured on our Best Non GamStop Casinos 2026 page, but we don't operate any of the sites we cover, and we can't access anyone's player account, process a redemption, or verify an ID on an operator's behalf. If your query is about a specific account — a stuck redemption, a login problem, a bonus that didn't credit, or an identity verification request — that has to go through the support channel of the platform in question, since only they can see your account details.
Where we can genuinely help:
- General questions about the sweepstakes model — how Gold Coins and Sweepstakes Coins differ, how no-purchase-necessary entry works, or how our ratings are put together.
- Corrections — if a welcome offer, editorial rating, or eligibility detail on our site looks out of date, tell us and we'll check it against current information.
- Content suggestions — if there's a topic, state-specific question, or platform comparison you'd like us to cover, we're open to hearing it.
- Partnership or editorial enquiries — if you represent an operator or a relevant business and want to discuss working with us, introduce yourself and outline what you have in mind.
- Concerns about play habits — if you or someone you know is struggling to keep play in check, say so in your message and we'll point you toward appropriate resources.
Before You Write to Us About a Specific Platform
Because sweepstakes casino availability, terms and redemption rules vary by operator and by state, and change over time, a few things are worth checking first — either on your own or before you email us expecting an answer we can't give:
- Your state's eligibility list. Operators set their own list of served and excluded states, and this can change. The platform's own terms page is the authoritative source, not us.
- Minimum age. Most platforms require players to be at least 18, and some set the bar at 21 either nationally or in specific states — check the operator's terms for the exact requirement that applies to you.
- Redemption thresholds and verification. Sweepstakes Coins generally need to reach a minimum balance before redemption, and operators typically require identity verification — a government-issued photo ID and sometimes proof of address — before releasing a prize.
- No-purchase entry. Every legitimate sweepstakes casino should offer a free way to receive Sweepstakes Coins alongside any purchase option, often called an alternative method of entry. If a platform seems to hide this, that's worth flagging to us directly.
If, after checking, you think we've got a fact wrong about eligible states, redemption timing, or an offer's terms, tell us what you found and where — we'll review and correct it.
How Quickly We Respond
A real person reads and answers every message; we don't rely on automated replies to close out enquiries. Our target is a response within two working days, though it can run longer around busy periods. If your enquiry is urgent and relates to your money or your account with a specific casino, contacting that platform's own support team directly will almost always be faster than routing it through us.
Why Reader Input Matters Here
The sweepstakes casino space moves quickly — new platforms launch, states revisit their stance, and welcome offers get revised. We rely partly on reader reports to catch details that have changed since our last check. If something you experienced on a listed site doesn't match what we've published, that feedback directly improves the accuracy of the page for the next visitor.
Whatever you're writing about, we're glad to hear from you and will do our best to give you a useful answer.